Ask It and Pilot are AI-powered assistance tools built to support qualified, licensed tradespeople. Diagnostic paths, code answers, photo checks and recommendations are suggestions only. They do not replace professional judgment, manufacturer instructions, or local codes and permits. The technician on site is always responsible for confirming every finding and making the final call.
Never rely on the app for life-safety decisions involving gas, electrical, carbon monoxide or structural risk. Follow your company's safety procedures, lockout/tagout and manufacturer guidance at all times.
Plans are billed per technician seat, per month, with a 10-seat minimum total. Subscriptions renew automatically each month until canceled. You may add seats at any time; added seats are billed from the date they are added.
Cancellation stops future renewals; access continues until the end of the paid period. Fees already paid are not refunded except where required by law.
Your company owns its customer, call and pricebook data. We store it securely and only use it to provide the service. You can request an export of your data at any time.
Do not share logins between technicians, resell access, or use the service for anything unlawful. We may suspend accounts that violate these terms.
The service is provided "as is." To the extent allowed by law, Osiden is not liable for indirect or consequential damages, property damage, or lost revenue arising from use of the service. Our total liability is limited to the fees you paid in the prior three months.
We may update these terms. If we make material changes, we will notify account owners before they take effect.