Diagnose with confidence, present better options, and deliver consistent results.

Works alongside your current CRM. No migration required.
Built for the trades, PILOT guides technicians through every step of the service call, from diagnosing problems and performing whole-home evaluations to building personalized options homeowners can confidently choose from.
PILOT brings structure, intelligence, and consistency to every stage of the service call.
Past visits and findings for the home are ready before the tech knocks, no matter who was there last.
Step-by-step diagnostic workflows for plumbing, HVAC and electrical turn every visit into evidence-backed findings.
Root causes get found and fixed the first time, so techs are not rolling back to the same house.
Structured whole-home checks uncover additional needs and opportunities.
Good/Better/Best tiers built from findings, priced straight from your pricebook.
Every tech follows the same proven process, from the newest hire to the 20-year veteran.
See what improved close rates and average ticket values could mean for your business. Adjust your team's numbers to explore potential revenue growth, profitability, and return on investment with PILOT.
Grows the longer techs use Pilot.
Estimate only, using 433 calls a month. Assumes techs build up to a 44.4% higher average ticket and a 7-point higher close rate over their first year on Pilot (about half of that by month 3, about 80% by month 6, all of it by month 12). These are assumptions, not guarantees. Your results depend on your team and market.
Ask It is the AI helper built into Pilot. When a tech is stuck in an attic, under a sink or at the kitchen table with a hesitant homeowner, they open the Ask It tab and get the answer a 20-year master tech would give.
Real Ask It answers. Scroll to read the whole answer. Answers vary by question and equipment.
Same call, same tech: a water heater leaking from the relief valve. The difference is asking why.
Tech sees the T&P valve dripping and swaps it. The real cause stays hidden, and the customer calls back in a month.
Ask It: "Why is the T&P relieving? Check static pressure." 95 psi, failed PRV, no expansion tank. Root cause fixed, no callback.
Example only. Prices vary by market and pricebook. Ask It does not provide pricing.
Acree ran a free pilot of Pilot.
Per 100 calls: July before Pilot vs. August with Pilot on every call.
Based on Acree's close rate and average ticket, shared with permission. One company, one month before and after; results vary.
Coordinators and techs on what changed once Pilot was on every call.
It's awesome watching our techs make themselves more money on calls they had no confidence in before.

Man, I wish I had this when I first started in service. Would've saved me a lot of guessing and a lot of callbacks.

“Getting the right technician to the job is only half the battle. Osiden’s focus on helping techs diagnose problems and clearly explain options to homeowners addresses a real need in the trade.”


Executive operator who has spent years scaling home services companies, driving revenue growth and operational excellence.

From the trades and still in them. Building AI tools that help field techs diagnose faster, sell smarter, and win the job.
Per tech, per month. Mix Pilot and Ask It seats any way you like, with a 10-seat minimum total.
Backed by a master tech on every call.
Not ready to change how you present options? Start here: no pricebook upload, no retraining. Upgrade to Pilot whenever your team is ready.
Better service-call execution, consistent customer presentations, and measurable business performance.
See Pilot on a real call.